FREE DELIVERY ON ALL ORDERS OVER R1000

frequently asked questions

HOW LONG AFTER I ORDER WILL YOU SEND MY ORDER?

Once you have ordered we will send your order out within 7 working days. We will email you as soon as your order is dispatched. If an item is out of stock, you will be notified.

DO YOU SHIP INTERNATIONALLY?

Not at this stage, but hopefully soon

MY ORDER IS URGENT!

Email us to check we have stock before ordering if you are in a rush. We can also quote you for overnight delivery

CAN YOU MAKE ME SOMETHING CUSTOM?

It depends! You are welcome to get in contact so we can see if we can help you.

WHAT IS YOUR RETURN POLICY?

  • Items will not be refunded if you have made an error in your choice, however we will offer a credit or exchange. Notify us within 48 hours, return item(s) at your expense and we will gladly exchange for something else or offer a voucher less shipping cost. No cash refund. Must be in its original condition – unused and unwashed.
  • If an item is faulty, please contact us within 7 days of receiving your order. You can return it and I will offer a refund on your payment. Customers are responsible for return shipping fees.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We use the secure and trusted Payfast service. Payfast process credit cards (Visa and MasterCard) & Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified)

CAN I EFT DIRECTLY IF I`M STRUGGLING TO PAY ONLINE?

Every now and then someone experiences technical issues. Please email exactly what you would like to orders@xoxobaby.co.za. We will send you an invoice and our banking details for payment.

CAN I EFT DIRECTLY IF I`M STRUGGLING TO PAY ONLINE?

Yes we do! If you would like to become a stockist please contact orders@xoxobaby.co.za for further info.

Say Hello!

get in touch!

we will get back to you as soon as possible!

direct mail

Alison – orders@xoxobaby.co.za for ordering and manufacturing enquiries.

Roslyn – hello@xoxobaby.co.za for marketing and design enquiries, as well as advertising and store opportunities.

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